Company-wide AI enablement

Problem

Carano Software Solutions, today part of CarWise, wanted AI firmly embedded in daily operations rather than run as a pilot project. My focus was enablement: bringing business and IT teams to the point where they use AI tools independently, and creating the binding framework for that, instead of introducing individual tools.

Solution

At the core were cross-departmental training sessions for a total of 70 employees, including Customer Service, Sales, and Marketing, tailored to their respective workflows. To carry the training content into everyday work, I introduced Open WebUI: wherever data protection required it, the language models ran locally on the employees' own machines. In parallel, I established AI-assisted development in the engineering team and advised the company on an ongoing basis.

Result

Result: business and IT teams now use AI tools independently and productively in their daily work, based on binding rules rather than individual experimentation.

Technical implementation

• Design and delivery of cross-departmental training for 70 employees
• Introduction of Open WebUI with language models running locally on the employees' own machines wherever data protection required local processing
• Introduction of AI-assisted development with Claude Code and Codex in the software engineering team, for faster development processes and better code quality
• Support for the migration of existing software solutions
• Development of an operating policy with clear rules for the operational use of AI
• Introduction of an agentic AI chatbot for Sales and Customer Service
• Ongoing support through regular exchange and advice on AI topics